FAQs

Frequently Asked Questions

1. What is Rehabilitation Team?

A team of specialists that will assist in your rehabilitation. At minimum it would consist of your physician and prosthetist. Frequently, a physical therapist is also usually part of the rehabilitation team of a new amputee. However, many other specialists might be included depending on your needs. These may include: an occupational therapist, rehabilitation counselor, wound care specialist, or social worker.

2. How soon after my amputation will I be able to walk?

That depends on how quickly you heal. A healthy person with good circulation and no postoperative complications might be ready to use a temporary prosthesis 3 or 5 weeks after surgery.

3. How often Should I see my Prosthetist?

You should return to MIH Clinic at least twice a year to be sure your device retains optimum fit and remains safe and functional. Some components have specific maintenance requirements, which will be discussed at the time of delivery.

4. When will I be ready to receive my definitive prosthesis?

The permanent prosthesis is prescribed when your limb volume has begun to stabilize and you have progressed in your gait training. This might occur from three to six months after you receive your temporary prosthesis.

5. I can still feel my leg even though my leg has been amputated, is this normal?

Yes, it is. This is called phantom sensation, and most amputees experience it. If it is uncomfortable, speak to your physician about treatment options.

6. Can I continue playing sports with my prosthesis?

Yes, you can resume sports activities using their prosthesis. Some sports, such as swimming and sprinting, require specially-designed limbs, which is why it’s important to discuss your specific athletic needs with your prosthetist.

7. How long will my Prosthesis last?

The components are designed to last from 2 to 4 years, but it depends on how aggressively they are used. The socket is designed to last for 2 to 4 years also, though most sockets are replaced because of changes in the residual limb rather than because of wear and tear.

8. How will my prosthesis stay on?

There are many different suspension methods. You should discuss with your prosthetist the best option based on your needs. Some limbs are suspended using suction, and sometimes they are assisted by a suspension sleeve. Suspension can be obtained from a pin mechanism attached to a roll-on liner, and some prostheses are attached using straps or extensions of the socket.

9. What is Durable Medical Equipment (DME) ?

Durable medical equipment is any medical equipment used in the home to aid in a better quality of life. DME is used to provide additional support and care to patients outside of the hospital environment and is designed to support both temporary and permanent conditions. Although the term ‘durable’ is used, it can also cover disposable, non-durable items that are used in everyday, essential home healthcare.

10. What are DME Prosthetics and Orthotics?

These items include replacement, corrective or supportive devices used to replace a missing portion of a person’s body. They can also be used to prevent or correct a physical deformity or provide support , restrict or eliminate a weakened condition of a person’s injured body part. This can include braces, supports, crutches, and splints.

11. Do I need a referral from my doctor?

Yes, for most items you will need a detailed prescription from the patient’s healthcare provider, physician’s assistant, or certified nurse practitioner. This allows us to provide the exact medical equipment and supplies necessary and to bill the appropriate insurance carrier for the products and services.

12. Do you provide respiratory services?

Yes, we provide clinical respiratory services.

13. How do I schedule an appointment?

Find your local clinic and reach out to schedule, reschedule, or cancel an appointment directly or, if you prefer to request an appointment online, complete form

14. What can I expect for my first appointment with Mobility Ideal Healthcare?

Learn more about what to expect on our new patient information page, which provides details regarding the items to bring to your first appointment and what the process will be like for both orthotic and prosthetic patients..

15. How do I cancel my appointment?

Please reach out to your clinic directly for assistance with cancelling your appointment..

16. Can I walk-in to a clinic without scheduling an appointment?

The ability to accept a walk-in patient varies by location and schedule. Contact one our clinics closest to your place to confirm before attempting to walk-in without an appointment.

17. Do you provide financial assistance for prosthetic or orthotic devices to those in need?

We encourage you to reach out to your local clinic to see if they can provide any local recommendations for assistance.

18. Do you accept my insurance?

Our clinics are in-network with more than 2,500 insurance providers.

All insurance inquiries and requests are handled directly through the individual clinics. Find your local clinic and reach out, and they will be able to assist with any detailed insurance questions, including exact coverages, co-pays, etc.

19. Why did I receive a bill?

Please reach out to your clinic for more information.

20. How can I view open career opportunities with Mobility Ideal Healthcare?

Thank you for your interest in working with Mobility Ideal Healthcare! All information regarding employment with Mobility Ideal Healthcare can be found on our careers page. Please note that all applications and resumes must be submitted via the application portal for consideration. Once an application has been received, if you are selected as a candidate, you will be contacted directly to schedule an interview..

21. Does Mobility Ideal Healthcare offer shadowing or internship opportunities?

If you are interested in shadowing or other opportunities, please reach out to your local
Mobility Ideal Healthcare clinics directly.

22. How do I submit a compliment for the excellent service or device I received from my local Clinic?

It is always great to hear positive feedback from our patients! To submit a compliment, please use our feedback form. After it is submitted, the person complimented, as well their management team, will be informed.

23. How do I submit a complaint about the customer service or device I received at your Clinic?

At our Clinics we strive to provide the best customer service and clinical outcomes. We appreciate you letting us know if your experience with our Clinic has not met your expectations so that we can look into the situation and work towards a resolution. To submit your concern please use our Customer Feedback Form or contact your local clinic. Once submitted, management will be notified of your concern and will contact you directly to work toward a resolution.

24. How can I address problems with my device?

Please reach out to your local clinic with any concerns on the use or function of your current orthotic or prosthetic device. An appointment may be needed to evaluate the concern..

25. What can I do if I don’t want to file a formal complaint but I am having concerns with my local clinic?

Please reach out to your local clinic directly to discuss any concerns you may have. The clinic staff and management team can work with you to determine the best resolution..

26. Is there new patient paperwork that I should complete before my appointment?

You may complete your digital new patient registration online before your appointment, download our fillable PDF to print and bring with you, or arrive an extra 15 minutes early for your appointment to complete the paperwork in person. You may also to reach out to the local clinic you will be visiting to see if there is any additional paperwork they will need for your specific appointment type.

27. How do I submit paperwork & forms to my clinic?

Documents will need to be faxed directly to the local clinic that provides your orthotic or prosthetic care.

28. Can I email my paperwork & forms to the clinic?

If you would prefer to email your paperwork to the clinic rather than faxing, please reach out to your local clinic so they can provide the best email address to use.

29. Do I need a prescription to schedule an appointment?

If you do not have a referral or prescription there are limitations on information that can be provided while being evaluated by us at our Clinic; however, you are able to schedule a consultation without medical documentation. Please note that during a consultation a clinician can discuss possible devices that may work for your needs, but he/she will not be able to take measurements, make specific recommendations, order or provide any items until the proper documentation is received from your doctor. To have the most effective appointment, it is often best to speak with your primary care physician or referring doctor first to obtain a prescription prior to scheduling.

If you have specific questions about what is needed on the prescription, etc, please contact your local clinic for additional assistance.

30. My doctor sent over a prescription to Hanger Clinic, how do I know if it was received?

All prescriptions are sent to the Hanger Clinic you will be visiting. To confirm receipt of your prescription, please contact your local clinic.

31. What are the prescription requirements?

The requirements for a prescription and/or referral can vary based on your insurance carrier, the product you need, and other factors. Please contact your local clinic to confirm requirements for your specific needs..

32. How do I know if the device I need is available at my local Hanger Clinic?

Product availability varies by location. Please reach out to your local clinic to address any questions you have in regards to specific devices and availability.

33. How can I find out the status of my order?

All products are ordered directly through Our Clinic location at which you were seen. Please contact your clinic directly for updates regarding the status of your order.

34. How much will a certain orthotic device cost?

As exact products vary by location, please contact your local clinic directly. The clinic team will be able to let you know what information is needed to receive an estimate for price, and to schedule your evaluation.

35. How much will a prosthetic device cost?

Prosthetic costs can vary based on the type of prosthetic recommended for your specific circumstances. For these reasons, we are unable to provide any information in regards to a cost estimate without first having an in-person evaluation at one of our clinic locations.

36. How do I get a repair on my prosthetic or orthotic device?

All repairs are handled directly through your local clinic. Please contact your local clinic for assistance, including more about options available for repairs and to schedule your appointment.

37. Does my device have a warranty?

Specific warranty details vary by device and other factors. Please reach out to your local clinic to discuss warranty details for your device and any repairs that may be needed.

Matt Oakley

Mobility is awesome. I cannot express how they changed my life for the better, from allowing me to walk more efficiently to providing plenty of information to my family. A great company all together, I am truly blessed to have chosen them!

Kaela Chambers

The staff at mobility is awesome! Their customer service is impeccable and get products back to us within days, not weeks. My rehab team and building will be using their products exclusively! Definitely recommend mobility!

Tima Sampson

Thank you mobility clinic for going above and beyond and thanks to the staff for always accommodating my needs! Would recommend to all my friends and family.

Tyrone Riddick

I got the equipment on time with perfect working condition. I am totally satisfied with the service and quality of the equipment.